Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE, PLEASE DISCONTINUE USE OF THIS WEBSITE IMMEDIATELY.

1. PARTIES AND ACCEPTANCE

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Restore N Refresh, a family-owned and operated cleaning services company (“Company,” “we,” “us,” or “our”), located at 242 Thornwood Drive, Acworth, Georgia 30101. These Terms govern your access to and use of the website located at https://restorenrefresh.com (the “Website”) and all related content, features, and services offered through the Website.

By accessing, browsing, or using this Website in any manner, you represent that you are at least 18 years of age, have the legal capacity to enter into these Terms, and agree to comply with and be bound by these Terms and all applicable federal, state, and local laws and regulations, including the laws of the State of Georgia.

2. COMPANY INFORMATION AND SERVICES

Restore N Refresh is a family-owned and operated cleaning services company serving the North Georgia area, including but not limited to Acworth, Kennesaw, Marietta, Woodstock, Smyrna, Vinings, Powder Springs, and Dallas, Georgia. The Company is fully insured and bonded, and employs highly-trained, licensed technicians.

The Website provides information about the following services offered by the Company:

Residential and commercial carpet cleaning
Upholstery cleaning
Tile and grout cleaning
Wood floor cleaning
Granite countertop cleaning and sealing
Grout color sealing
Luxury vinyl plank cleaning

The Website is intended solely as an informational resource and a means for potential and current clients to contact the Company and request services. Use of this Website does not, by itself, create a contractual obligation for the Company to perform any specific service.

3. NO ATTORNEY-CLIENT OR SERVICE CONTRACT RELATIONSHIP

Nothing on this Website shall be construed as creating a professional services contract or any binding service agreement between you and Restore N Refresh. A service agreement is only established upon the Company’s explicit written or verbal confirmation of a scheduled appointment and mutual agreement on the scope and price of services.

4. WEBSITE USE AND ACCEPTABLE USE POLICY

4.1 Permitted Use

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use this Website solely for your personal, non-commercial use to obtain information about the Company and its services and to contact the Company.

4.2 Prohibited Conduct

You agree that you will NOT use this Website to:

Engage in any activity that violates any applicable federal, state, or local law or regulation, including the laws of the State of Georgia (O.C.G.A. Title 16 – Crimes and Offenses);
Transmit any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;
Impersonate any person or entity or falsely misrepresent your affiliation with any person or entity;
Attempt to gain unauthorized access to any portion of the Website or its related systems or networks;
Use any automated data collection methods, data mining, robots, or scraping tools on the Website;
Engage in any conduct that restricts or inhibits any other user’s ability to use or enjoy the Website;
Transmit any viruses, malware, or other harmful code;
Use the Website for any unlawful purpose or in any way that could damage, disable, or impair the Website;
Collect or harvest any personally identifiable information from the Website without the Company’s express written consent;
Use the Website’s contact form to send spam, unsolicited commercial communications, or fraudulent inquiries.

Violations of this Acceptable Use Policy may result in immediate termination of your access to the Website, and the Company reserves the right to report such violations to applicable law enforcement authorities.

5. INTELLECTUAL PROPERTY

5.1 Ownership

All content on this Website, including but not limited to text, graphics, logos, images, photographs, audio and video clips, digital downloads, data compilations, and software, is the property of Restore N Refresh or its content suppliers and is protected by applicable United States and Georgia intellectual property laws, including copyright law (17 U.S.C. § 101 et seq.) and trademark law.

5.2 Limited License

The Company grants you a limited, personal, non-exclusive, non-transferable license to view, download, and print pages from the Website solely for your personal, non-commercial use. This license does not include the right to:

Reproduce, distribute, modify, create derivative works from, publicly display, or publicly perform any Website content;
Use the Website content for any commercial purpose;
Remove any copyright, trademark, or other proprietary notices from Website content;
Use any data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted in these Terms are reserved. Any use of the Website content not expressly permitted by these Terms is a breach of these Terms and may violate applicable copyright, trademark, and other laws. “Restore N Refresh” and all related names, logos, service marks, and trade names are the exclusive property of the Company.

6. CONTACT INFORMATION AND COMMUNICATIONS

For all inquiries, service requests, or questions, you may contact Restore N Refresh through the following channels:

Online Contact Form:

Please complete the contact form located at: https://restorenrefresh.com/contact/

Telephone:

(404) 706-6601

Mailing Address:

Restore N Refresh

242 Thornwood Drive

Acworth, GA 30101

Business Hours:

Monday through Saturday: 9:00 AM – 6:00 PM (Eastern Time)

By submitting a contact form, or other communication through this Website, you consent to receive communications from Restore N Refresh via the contact information you provide. You represent that any information you submit is accurate and that you have the authority to use the contact information provided.

7. PRICING AND QUOTES

Any pricing information provided on this Website is provided for general informational purposes only and does not constitute a binding offer or guarantee of services at any specific price. Final pricing for any cleaning service will be confirmed by the Company prior to commencement of services.

The Company is committed to transparent, upfront pricing. Once a firm quote has been provided and accepted by both parties, no additional fees or charges will be added beyond the quoted amount without your prior consent. The Company does not engage in bait-and-switch pricing practices.

8. SERVICE GUARANTEES AND LIMITATIONS

Restore N Refresh stands behind the quality of its services. The Company offers a 100% satisfaction guarantee: if you are not satisfied with any aspect of the service provided, you agree to notify the Company within a reasonable time after the service is completed, and the Company will make commercially reasonable efforts to address and correct any deficiencies.

The satisfaction guarantee applies solely to the cleaning services physically performed by Company technicians and does not extend to pre-existing damage, stains, or conditions that were disclosed to, or reasonably discoverable by, the Company prior to commencement of service.

9. DISCLAIMER OF WARRANTIES

THE WEBSITE AND ALL CONTENT, MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE GEORGIA AND FEDERAL LAW.

THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Some jurisdictions do not allow the disclaimer of implied warranties, so certain portions of this Section may not apply to you.

10. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE GEORGIA LAW (SEE O.C.G.A. § 51-1-11), THE COMPANY, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THIS WEBSITE OR ITS CONTENT.

THE COMPANY’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO YOUR USE OF THIS WEBSITE SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00) OR THE AMOUNT YOU HAVE PAID TO THE COMPANY IN THE THREE (3) MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER.

THE FOREGOING LIMITATIONS APPLY TO ALL CAUSES OF ACTION IN THE AGGREGATE, INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND ANY AND ALL OTHER LEGAL OR EQUITABLE THEORIES.

11. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Restore N Refresh, its owners, officers, employees, agents, contractors, and successors from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of or access to this Website; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights or privacy rights; or (d) any claim that your conduct or content caused damage to a third party. This obligation shall survive the termination of these Terms and your use of the Website.

12. PRIVACY AND DATA COLLECTION

The Company collects personal information you voluntarily submit through the Website’s contact form and other inquiry mechanisms. This information may include your name, address, phone number, and service address. The Company uses this information solely for the purpose of responding to your inquiries, scheduling and delivering services, and communicating with you about your service requests.

The Company does not sell, rent, or share your personal information with third parties for marketing purposes. The Company may share your information with service providers who assist in business operations, subject to confidentiality obligations, or as required by applicable law.

By submitting your personal information through this Website, you consent to the collection and use of that information as described in these Terms. You have the right to request access to, correction of, or deletion of your personal information by contacting us using the contact information in Section 6.

This Website may use cookies and similar tracking technologies to enhance user experience and analyze Website usage. You may configure your browser to refuse cookies; however, doing so may affect your ability to use certain features of the Website.

Georgia residents are advised that the Company’s data practices are intended to comply with applicable state law, including the Georgia Computer Systems Protection Act (O.C.G.A. § 16-9-90 et seq.) and the Georgia Personal Identity Protection Act (O.C.G.A. § 10-1-910 et seq.).

13. THIRD-PARTY LINKS

This Website may contain links to third-party websites or resources. These links are provided for your convenience only. The Company has no control over the content of third-party sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of any link does not imply the Company’s endorsement of the linked site. You access such third-party sites at your own risk.

14. INSURANCE AND LICENSING

Restore N Refresh is fully insured and bonded for every job performed. The Company’s technicians are highly trained and licensed. Proof of insurance and bonding may be provided upon reasonable request by contacting the Company using the information in Section 6. Nothing in these Terms shall constitute a waiver of any rights or protections under the Company’s insurance policies.

15. GOVERNING LAW AND JURISDICTION

These Terms and any dispute arising out of or related to these Terms or your use of this Website shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions, and applicable federal law.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Website shall be brought exclusively in the state or federal courts of competent jurisdiction located in Cobb County, Georgia. You hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

16. GEORGIA CONSUMER PROTECTION

These Terms are intended to comply with the Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390 et seq.) and all other applicable Georgia consumer protection statutes. Nothing in these Terms is intended to limit any rights you may have as a consumer under applicable Georgia law.

Georgia law provides certain rights and protections for consumers that cannot be waived or disclaimed by contract. These Terms shall not be construed to limit or waive any such non-waivable statutory rights.

17. DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA) NOTICE

If you believe that any content on this Website infringes your copyright, please send a written notification to the Company using the contact information in Section 6. Your notification must include: (a) a physical or electronic signature of the copyright owner or authorized agent; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the allegedly infringing material and its location on the Website; (d) your contact information; (e) a statement that you have a good-faith belief that the use is not authorized; and (f) a statement under penalty of perjury that the information in the notification is accurate and that you are authorized to act on behalf of the copyright owner.

18. DISPUTE RESOLUTION

18.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first contact the Company in writing at the address provided in Section 6 and provide a detailed description of the dispute. The parties agree to attempt in good faith to resolve any dispute informally within thirty (30) days of the Company’s receipt of the written notice.

18.2 Mediation

If the dispute cannot be resolved informally, either party may request non-binding mediation before a mutually agreed-upon mediator in Cobb County, Georgia. The costs of mediation shall be shared equally by the parties.

18.3 Litigation

If mediation is unsuccessful, either party may pursue any available legal remedy in a court of competent jurisdiction in Cobb County, Georgia, as set forth in Section 15.

18.4 Class Action Waiver

TO THE EXTENT PERMITTED BY APPLICABLE GEORGIA LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

19. SEVERABILITY

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of these Terms shall continue in full force and effect.

20. WAIVER

The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of the Company.

21. ENTIRE AGREEMENT

These Terms, together with the Company’s Privacy Policy (if separately published), constitute the entire agreement between you and Restore N Refresh with respect to your use of this Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Website.

22. MODIFICATIONS TO TERMS

The Company reserves the right to modify these Terms at any time in its sole discretion. Changes will be effective immediately upon posting of the revised Terms to the Website. The “Effective Date” at the top of these Terms will be updated to reflect the date of the most recent revision. Your continued use of the Website after the posting of any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for updates. If you do not agree to the modified Terms, you must discontinue use of the Website.

23. FORCE MAJEURE

The Company shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, civil unrest, labor disputes, or governmental action.

24. ELECTRONIC COMMUNICATIONS

By using this Website and communicating with the Company electronically, you consent to receive communications from the Company electronically. You agree that all agreements, notices, disclosures, and other communications that the Company provides to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable Georgia and federal law.

25. CONTACT FOR LEGAL NOTICES

All legal notices to the Company required or permitted under these Terms must be sent in writing to: