Privacy Policy

Restore N Refresh (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://restorenrefresh.com (the “Website”) or contact us in connection with our cleaning services.

Please read this Privacy Policy carefully. By using the Website or providing us with your personal information, you acknowledge that you have read, understood, and agree to the practices described in this Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Website.

This Privacy Policy is incorporated into and subject to our Terms and Conditions of Website Use. Capitalized terms not defined herein shall have the meanings set forth in our Terms and Conditions.

1. COMPANY INFORMATION

This Privacy Policy applies to information collected by:

Restore N Refresh

242 Thornwood Drive

Acworth, Georgia 30101

Phone: (404) 706-6601

Contact Form: https://restorenrefresh.com/contact/

Restore N Refresh is a family-owned and operated cleaning services company. We are fully insured and bonded, and we are committed to handling your personal information with the same care and integrity that we bring to every job.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

Complete and submit our online contact or quote request form
Call us by telephone
Schedule a service appointment
Communicate with us in person or through any other means

The types of personal information we may collect include:

Full name
Home or business address (including service location)
Telephone number(s)
Type of service requested
Details about the property or surfaces to be cleaned
Payment information (processed through secure third-party payment processors; we do not store full payment card numbers)
Any additional information you choose to provide in your communications with us

2.2 Information Collected Automatically

When you visit our Website, we and our third-party service providers may automatically collect certain technical information about your device and browsing activity, including:

IP address and approximate geographic location
Browser type and version
Operating system
Pages visited and time spent on each page
Referring URL (the site that brought you to our Website)
Date and time of your visit
Clickstream data

This information is collected through cookies, web beacons, pixel tags, and similar tracking technologies as described in Section 7 below.

2.3 Information from Third Parties

We may receive information about you from third-party sources such as Google (via Google Analytics or Google Business Profile), Meta (Facebook/Instagram), or review platforms where you have left a public review of our services. We use this information solely to improve our services and our online presence.

2.4 Information We Do Not Collect

We do not knowingly collect sensitive personal information such as Social Security numbers, government-issued identification numbers, financial account numbers (beyond payment processing), health or medical information, or precise real-time geolocation data beyond what is necessary to provide our cleaning services at your specified address.

3. HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes:

3.1 Service Delivery

To respond to your inquiries and quote requests
To schedule, confirm, and perform cleaning services at your location
To communicate with you about your service appointments, including reminders and follow-ups
To process payments for services rendered
To honor our 100% satisfaction guarantee and address any service concerns

3.2 Business Operations

To manage our customer relationships and service records
To improve the quality and efficiency of our services
To train our technicians and maintain service standards
To fulfill our legal and insurance obligations

3.3 Communications and Marketing

To send you service confirmations, receipts, and follow-up communications
To send promotional communications about our services, special offers, or seasonal promotions (with your consent or as otherwise permitted by applicable law)
To request reviews or testimonials following a completed service

You may opt out of marketing communications at any time by contacting us using the information in Section 1 or by following the unsubscribe instructions included in any marketing email.

3.4 Legal and Safety Purposes

To comply with applicable federal, state, and local laws and regulations
To enforce our Terms and Conditions
To protect the rights, property, and safety of the Company, our employees, our customers, and the public
To respond to legal process or lawful requests from government authorities

3.5 Website Improvement

To analyze Website traffic and usage patterns
To improve Website content, layout, and functionality
To troubleshoot technical issues

4. LEGAL BASIS FOR PROCESSING (GEORGIA LAW)

We process your personal information on the following legal bases under applicable Georgia and federal law:

Performance of a Contract: Processing is necessary to fulfill our service agreement with you or to take steps at your request prior to entering into such an agreement.
Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, managing our business, and protecting against fraud, provided such interests are not overridden by your privacy rights.
Legal Obligation: Processing is necessary to comply with applicable Georgia and federal laws and regulations, including the Georgia Computer Systems Protection Act (O.C.G.A. § 16-9-90 et seq.) and the Georgia Personal Identity Protection Act (O.C.G.A. § 10-1-910 et seq.).
Consent: Where we rely on your consent to process your personal information (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

5.1 Service Providers

We may share your information with trusted third-party vendors and service providers who assist us in operating our business and Website, including:

Website hosting and maintenance providers
Payment processing companies (who handle payment data under their own privacy and security standards)
Scheduling and customer relationship management (CRM) software providers
Email and SMS communication platforms
Analytics providers (such as Google Analytics)

All such service providers are contractually obligated to use your information only for the purpose of providing services to us and to maintain appropriate security measures.

5.2 Legal Requirements

We may disclose your personal information if required to do so by law, court order, or legal process, or if we believe in good faith that such disclosure is necessary to:

Comply with applicable Georgia or federal law or respond to valid legal process
Protect and defend the rights or property of Restore N Refresh
Prevent or investigate possible wrongdoing in connection with the Website or our services
Protect the personal safety of users of the Website or members of the public

5.3 Business Transfers

In the event that Restore N Refresh is involved in a merger, acquisition, sale of assets, or other business transition, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our Website before your information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties when we have obtained your explicit consent to do so.

5.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, or business purposes.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, maintain our business records, comply with our legal obligations, resolve disputes, and enforce our agreements. In general:

Customer service and transaction records are retained for a minimum of five (5) years following the date of the last service, consistent with Georgia’s general contract statute of limitations (O.C.G.A. § 9-3-24 et seq.).
Marketing and communication preferences are retained until you withdraw your consent or opt out.
Website usage data collected via analytics tools is retained in accordance with the applicable third-party provider’s data retention policies (typically up to 26 months for Google Analytics).

When personal information is no longer needed, we will securely delete or anonymize it in accordance with applicable law.

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and to provide analytical information to website operators.

7.2 Types of Cookies We Use

Essential Cookies: Necessary for the Website to function properly. These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics). These collect information anonymously and report on Website usage trends.
Marketing Cookies: Used by third-party advertising platforms (such as Facebook Pixel and Google Tag Manager) to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
Preference Cookies: Allow the Website to remember choices you make (such as your preferred language or region) to provide a more personalized experience.

7.3 Third-Party Tracking

Our Website uses the following third-party tracking technologies:

Google Tag Manager (GTM-NDBKNP22): Manages and deploys marketing and analytics tags.
Google Analytics: Collects anonymized Website traffic and usage data.
Meta (Facebook) Pixel (ID: 1255190203144262): Tracks Website visitors for advertising purposes on Facebook and Instagram.

These third-party services operate under their own privacy policies. We encourage you to review Google’s Privacy Policy at https://policies.google.com/privacy and Meta’s Privacy Policy at https://www.facebook.com/privacy/policy.

7.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of the Website.

To opt out of Google Analytics tracking, you may install the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

To manage your Meta advertising preferences, visit https://www.facebook.com/ads/preferences.

8. DATA SECURITY

We implement and maintain reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

Secure Sockets Layer (SSL) encryption for data transmitted through the Website
Access controls limiting employee access to personal information on a need-to-know basis
Regular review of our data collection, storage, and processing practices
Use of reputable, PCI-compliant third-party payment processors

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you as required under Georgia’s data breach notification law (O.C.G.A. § 10-1-910 et seq.), which requires notification to affected Georgia residents without unreasonable delay.

9. YOUR RIGHTS AND CHOICES

Subject to applicable law, you have the following rights with respect to your personal information:

9.1 Access and Portability

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used, machine-readable format where technically feasible.

9.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

9.3 Deletion

You have the right to request that we delete your personal information, subject to certain exceptions (such as information we are required to retain by law or for legitimate business purposes such as active service agreements or unresolved disputes).

9.4 Opt-Out of Marketing

You may opt out of receiving marketing communications from us at any time by:

Clicking the “unsubscribe” link in any marketing email we send
Calling us at (404) 706-6601
Submitting a request through our contact form at https://restorenrefresh.com/contact/

Please note that even if you opt out of marketing communications, we may still send you transactional communications related to services you have requested or are currently receiving.

9.5 Do Not Track

Some browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our Website does not alter its data collection practices in response to DNT signals. We will revisit this policy as industry standards develop.

9.6 How to Exercise Your Rights

To exercise any of the above rights, please contact us using the information in Section 1. We will respond to your request within a reasonable time, and in any case within thirty (30) days, unless a longer period is permitted by applicable law. We may need to verify your identity before processing your request.

10. CHILDREN’S PRIVACY

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take prompt steps to delete such information. If you believe we may have collected information from a child under 13, please contact us immediately using the information in Section 1.

11. LINKS TO THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, including our social media pages on Facebook, Instagram, and YouTube. This Privacy Policy does not apply to those third-party websites, and we are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party websites you visit.

12. GEORGIA-SPECIFIC PRIVACY RIGHTS

Georgia residents are entitled to the protections afforded by the following applicable statutes:

Georgia Personal Identity Protection Act (O.C.G.A. § 10-1-910 et seq.): Governs data breach notification requirements. In the event of a security breach involving your personal information, we will notify you as required by this Act.
Georgia Computer Systems Protection Act (O.C.G.A. § 16-9-90 et seq.): Prohibits unauthorized computer access and related offenses. We are committed to maintaining systems that protect against unauthorized access to your data.
Georgia Fair Business Practices Act (O.C.G.A. § 10-1-390 et seq.): Prohibits unfair or deceptive acts or practices in consumer transactions. Our data practices are designed to be transparent and non-deceptive.

Nothing in this Privacy Policy is intended to limit any rights you may have as a Georgia consumer under applicable state law.

13. CALIFORNIA RESIDENTS — CCPA NOTICE

Although Restore N Refresh primarily operates in Georgia, if you are a California resident and interact with our Website, please note that the California Consumer Privacy Act (CCPA) may afford you certain rights regarding your personal information, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. For CCPA requests, please contact us using the information in Section 1.

14. SOCIAL MEDIA

We maintain business pages on Facebook (https://www.facebook.com/profile.php?id=61586819076527), Instagram (https://www.instagram.com/restorenrefresh404/), and YouTube (https://www.youtube.com/@RestoreNRefresh). When you interact with us on these platforms, your interactions are subject to the respective platform’s privacy policies. We may collect information you share with us publicly through these platforms (such as reviews or messages) and use it in connection with our business.

We may use social media advertising features, including Facebook Custom Audiences and similar tools, which allow us to show targeted advertisements to users of those platforms. These tools operate under the respective platform’s terms and privacy policies.

15. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting of the revised Policy to the Website, and the “Effective Date” at the top of this Policy will be updated accordingly. We encourage you to review this Privacy Policy periodically.

For material changes that significantly affect your privacy rights, we will make reasonable efforts to provide you with more prominent notice, such as by email (if we have your email address on file) or by posting a notice on the Website’s homepage.

Your continued use of the Website after any changes to this Privacy Policy constitutes your acceptance of the revised Policy.

16. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Online Contact Form: https://restorenrefresh.com/contact/

Telephone:

(404) 706-6601

Mailing Address:

Restore N Refresh

Attn: Privacy Inquiries