Accessibility Statement

OUR COMMITMENT

Restore N Refresh is a family-owned and operated business, and we believe that everyone — regardless of ability — deserves access to information about our services and the ability to contact us easily. We are actively working to make our website at https://restorenrefresh.com accessible to the widest possible audience, including individuals with disabilities.

We recognize that our website is newly launched and that accessibility optimization is an ongoing process. We are committed to continually improving the accessibility of our site over time and welcome your feedback to help us do so.

1. OUR GOAL

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C), as our accessibility standard. These guidelines explain how to make web content more accessible to people with disabilities, including those with visual, auditory, cognitive, motor, and speech impairments.

We acknowledge that we have not yet fully achieved WCAG 2.1 Level AA conformance across all pages and features of our Website. We are a small, family-run business making steady progress and we are committed to addressing accessibility gaps as we continue to develop the site.

2. CURRENT STATUS

Our website is currently undergoing accessibility improvements as part of our ongoing site development. We are working toward conformance but wish to be transparent that the following areas are still being evaluated and improved:

  • Image alternative text (alt text) for all visual content
  • Color contrast ratios across all page elements
  • Keyboard navigation across all interactive elements
  • Screen reader compatibility of forms and interactive features
  • Descriptive link text throughout the site
  • Accessible captions or transcripts for any video content

We are committed to addressing these areas systematically and in good faith. If any of these gaps affect your ability to access our services, please contact us directly — we are happy to assist you personally.

3. WHAT WE HAVE DONE

While our accessibility work is ongoing, we have taken the following steps to improve accessibility on our Website:

  • We have built the Website on the Kadence theme for WordPress, which is designed with accessibility best practices as a foundation
  • We use clear, plain-language content throughout the site to aid readability and comprehension
  • We maintain a logical and consistent page structure and navigation menu
  • We use descriptive headings to organize page content
  • We provide multiple ways to contact us, including an online form, telephone, and email, to ensure no single channel is a barrier

4. ALTERNATIVE ACCESS TO OUR SERVICES

We understand that website barriers should never prevent someone from accessing our services. If you experience difficulty using our Website for any reason, we encourage you to reach out to us directly through any of the following channels and a member of our team will be glad to assist you personally:

Online Contact Form: https://restorenrefresh.com/contact/

Phone: (404) 706-6601

Mail: 242 Thornwood Drive, Acworth, GA 30101

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (Eastern Time)

We can provide service information, answer questions, and take service bookings by phone or email for anyone who finds the Website difficult to use.

5. FEEDBACK AND REPORTING ACCESSIBILITY ISSUES

We genuinely want to hear from you. If you encounter an accessibility barrier on our Website, or if you find that a page or feature is not working well with your assistive technology, please let us know. Your feedback directly informs our improvement efforts.

When reporting an issue, it is helpful — though not required — to include:

  • The page or URL where you experienced the issue
  • A brief description of the barrier or difficulty
  • The assistive technology or browser you were using, if known

We aim to acknowledge accessibility feedback within 2 business days and to provide a substantive response or resolution within 10 business days.

6. THIRD-PARTY CONTENT

Our Website may include content or features provided by third parties, such as embedded maps (Google Maps), social media feeds, and third-party booking or contact tools. While we make reasonable efforts to work with accessible third-party providers, we cannot guarantee the accessibility of content or functionality that is outside of our direct control. We encourage users who experience barriers with third-party content to contact those providers directly.

7. LEGAL CONTEXT

We are committed to compliance with applicable accessibility laws, including:

  • Title III of the Americans with Disabilities Act (ADA), 42 U.S.C. § 12181 et seq. — Which requires places of public accommodation, including business websites, to ensure equal access for individuals with disabilities. While there is ongoing legal and regulatory development regarding the specific technical standards applicable to websites, we are committed to making good-faith efforts toward meaningful accessibility.
  • Section 508 of the Rehabilitation Act (29 U.S.C. § 794d) — While Section 508 applies primarily to federal agencies and federally funded entities, we use its standards as a benchmark for best practice.
  • Georgia Accessibility Laws — We are aware of our obligations under applicable Georgia state law with respect to equal access and non-discrimination for individuals with disabilities.

We want to be transparent: we are a small family business working in good faith to meet these standards. We are not yet fully compliant, and we are actively working toward it. We believe honest progress is better than silence.

8. ONGOING IMPROVEMENTS

Accessibility is not a one-time project — it is an ongoing commitment. As we continue to build and refine our Website, accessibility review will be part of our standard process. We intend to:

  • Conduct periodic accessibility audits as the site evolves
  • Address reported accessibility issues promptly and in good faith
  • Train our web development partners on accessibility standards
  • Update this Accessibility Statement as our conformance status improves

9. DATE OF THIS STATEMENT

This Accessibility Statement was published on June 8, 2026. It will be reviewed and updated as our accessibility work progresses.